Totally Frenched Out

From the blogger formerly known as Samdebretagne

Friday, September 18, 2009

Conditions_voyage bus

I took JennC's advice and decided to email the RATP about the bus driver the other day, and I got an almost immediate response back - how about that?? Here's what they wrote:


C'est avec une attention particulière que j'ai pris connaissance de votre message.

Je vous remercie de votre témoignage de reconnaissance envers le travail de cet agent.

C'est avec grand plaisir que je transmets votre courriel à son responsable hiérarchique qui ne manquera pas de lui en faire part.

Je vous souhaite une agréable journée


Le Service Clientèle du Centre Bus des quais de seine

That was such a great idea - hopefully it will encourage him to keep on being friendly (and maybe it will rub off on some of his colleagues)!



Anonymous Anonymous said...

Wow, you wrote and didn't complain! That must be a first for a French employee. He might even get a raise.

September 18, 2009 at 11:20 AM  
Anonymous Anonymous said...

...and they wrote straight back? Where's the catch? There must be one. ;o) I really hope he gets a raise.

September 18, 2009 at 12:39 PM  
Blogger Etienne said...

post the original email that you sent!

I try to write a praise letter for each complaint letter I send (not to the same companies obviously)'s a nice feeling innit.

September 18, 2009 at 1:23 PM  
Blogger Megan said...

Nice. Did you know the driver's name or did you just say "the guy driving bus X at around 7:30 on Sept. 14th..."

September 18, 2009 at 2:01 PM  
Anonymous Anonymous said...

I'm a great believer in phoning, emailing or writing companies when one of their employees gives great service. I've done it several times, and have also been on the receiving end, and it's a nice feeling both ways.

September 19, 2009 at 4:46 AM  
Blogger Animesh said...

cool! great job!

September 19, 2009 at 10:41 AM  
Blogger Leah said...

That's pretty darn kewl! Good for you (and RATP), Sammers!

September 20, 2009 at 11:56 AM  
Blogger Ksam said...

It's funny because this is something I used to do quite often in the US, but up until now, it's never occurred to me to do it in France!

September 20, 2009 at 1:05 PM  

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