Totally Frenched Out

From the blogger formerly known as Samdebretagne

Friday, December 28, 2018 review

Earlier this summer, I received an offer to try out the premium service of for 30 days, so I decided to take advantage of cheaper prices in the US and try it out.  If you haven’t been inundated with their ads on Google and Facebook, is a shipping service that expats can use to receive goods abroad, and I was initially drawn to it because of the simple set up and (what appeared to be) reasonable shipping prices.

With the premium service, you get 20% off shipping rates and the possibity to store ordered items for free up to 30 days, which is beneficial if you are ordering from several sites and want to group everything into one shipment.  So I was given an address in Florida, and I placed my orders and had several orders shipped there.  Once everything had arrived in my warehouse, I requested it all be shipped, and I was given an estimated charge of $35, which was a lot, but less than if I had shipped from each individual site.  The site also indicated no customs fees would be charged since the total value was under 100 euros. 

My package arrived rather quickly, but I had the unfortunate surprise of discovering that instead of being charged $35 in shipping, I was instead charged $60.44!  Apparently I had ordered two items (my favorite nail polish and a small external battery charger) which were considered hazardous items and thus required special packaging.  I was also charged extra for the « hazardous items » sticker. 🤔 I tried to call the customer service line multiple times, but no one ever picked up, so I ended up emailing and finally got an answer several days later stating that the shipping charges online are only an estimate and « that final charges may be more ».  Okay fine, but nearly double the quoted price?? Seemed fishy to me.  I went back and forth with them several times since I had carefully checked their website before this whole process began, and neither the battery nor the nail polish were listed as requiring special shipping, and after a long delay, they did end up refunding me $18. 

However two months later, I had a second surprise- a 50 euro bill from customs!  I emailed again multiple times and they could not explain why I had been charged but also refused to refund me for the customs fee.  In the end, I just ended up dropping it because I was starting my new job around that time and my brain space was elsewhere, but I was definitely frustrated to have practically paid more in shipping and customs fees than the items actually cost!  Their site might come in handy if you are trying to send a gift to a relative and you don’t have time to deal with the post office, but other than that, I would not recommend it.  Their slow customer service and lack of transparency when it comes to pricing definitely gets them two thumbs down from me.  I’d be curious to know if anyone else out there has tried them out?


Blogger gz said...

It sounds too good to be probably is. Possibly also taking advantage of ex-pats? I don't know..I'm sure whatever we need can be sourced locally. I'm in NZ for four months and I'm happy going local.
Mind you I'd love to be able to get some things I can get here , back in Scotland!!

December 28, 2018 at 8:30 PM  

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